Ethnicity: While the majority of the Ukrainian population is Caucasian and a majority of Ukrainian and Russian ethnicity, visible minorities are more and more common in Ukraine. Women still do the majority of the cooking, cleaning and child rearing in addition to full time jobs. Soccer is by far the most famous sport in Ukraine with Andtiy Shevchenko being the most famous contemporary Ukrainian football (soccer) player. While Ukrainians are not the most outwardly expressive people at first glance, once you get to know them, they do in fact smile, laugh and share emotions. Written Ukrainian uses a variant of the Cyrillic script. With Greek, Ukrainian, Moldovian, Russian, French, Portuguese and Jewish heritage, the city offers a unique mix of cultures and flavours. Though it may not be openly admitted, Ukrainians are first of all looking for prestige and recognition with fair remuneration when it comes to work. In the home gender roles are very similar to those in Canada from the 70’s and 80’s when women were starting to break through into the workforce and split their goals between family and profession. The Olympic and World champions in boxing and kickboxing Volodymyr Klychko and Vitaliy Klychko are two other sport heroes of Ukraine. As for the traditional role of woman in society, it is best reflected in the centuries-old folklore: “A man is the head and a woman is the neck”, “No matter what Father says, Mother will do it her own way”. In a personal meeting, it is easier to evaluate the intentions of potential partners and whether it is possible to trust them. His most famous collection of poems entitled Kobzar, has been translated into English and is available in Canada. This type of exchanged needs to be encouraged by the manager and takes time to build in a team. In government, high ranking positions are still held, for the most part, by wealthy men. It is unquestionable that the Ukrainian woman has been carrying the heaviest burden of social reconstruction - taking care of the family, and working sometimes on several jobs and often doing a bit of farming to provide for the family. Handshakes are quite firm. Women are less visible in senior positions in the political and economic spheres, and there isn’t a strong belief that they should be more prominent. Expectations will be higher, meaning Ukrainians will expect fair treatment and would usually compare their own professional situation/conditions of employment with ones in similar organizations/projects. Most women usually pay much attention to the way they look and try to dress elegantly. Ukrainian heroes include hetmans like Bohdan Khmelnytsky, Ivan Sahajdachnyi and Ivan Mazepa. According to Soviet ideology, there were only two classes: peasants/ workers and the so-called "intelligentsia" (i.e. Besides, I have many good friends here. They all consider Ukraine their motherland. Status is often shown through clothing and accessories and people strive to be seen as person of certain status even if in reality they are not. Canada and Latin America and the Caribbean, Canada and the Middle East & North Africa, Cultural Information - Ukraine | Centre for Intercultural Learning. Crimean Tatars) as well as a strong presence of Judaism in some parts of the country. First, guests are always welcome here. Art museums and galleries are prolific, as are folk singers, and modern rock. A formal introduction in Ukraine starts with introducing yourself including your name, your organization and your position. Despite that, they have a business of their own or have built a brilliant career. You have a particular style of communicating, of course, but do you know what it is, including its strengths and weaknesses, and how it compares to the styles … They may simply be trying to use all the opportunities they are given by nature or society. Money- and health-related issues, as well as personal problems, can be talked about within a close circle of friends. This is not to say that all Ukrainians support the westernization of the country. Religion: Religion does not play a large role in the workplace as it is not a subject that is generally broached in a professional setting. Both experience and education respected, but, much like in the west, experience is invaluable. Historically the most famous Ukrainian heroes have been poets and political figures. Ukrainians are accustomed to resolving all more or less important issues during personal meetings instead of using the telephone or mail. The subordinates rarely take an initiative or are asked for feedback. Protocol is important and it is essential to rely on the advice of your local colleagues with respect to with whom meetings should be organized and in what order. Ukrainian businesspeople are generally less formal than in many other countries. The “Yak ty?” (How are you) greeting is irrelevant in Ukraine. For example, Ukrainians gladly talk about politics. Which certainly has an impact on deadlines and may affect the quality of work. A small Canadian souvenir or gift like a poster, calendar or a pen with a Canadian maple leaf on it would be a good start/icebreaker especially when attempting to build a long-term professional partnership. If a colleague all of a sudden becomes very formal with you, this could be a sign that something went wrong or was misunderstood. In fact, foreigners in Ukraine point out that the attitude toward communication here is more emotional than in other countries in general and in the business environment in particular. By comparing the "local point of view" with the "Canadian point of view", you will begin to form a picture of that country's culture. Ukrainian Orthodox - Kyiv Patriarchate 19%, Orthodox (no particular jurisdiction) 16%, Ukrainian Orthodox - Moscow Patriarchate 9%, Ukrainian Greek Catholic 6%, Ukrainian Autocephalous Orthodox 1.7%, Protestant, Jewish, none 38%. The content of Country Insights in no way reflects official policy or opinions of the Government of Canada, Foreign Affairs and International Trade Canada or the Centre for Intercultural Learning. But in Western Ukraine you will find a higher number of Greek-Catholic, who follow the Orthodox tradition of religious services and have a married priesthood, as well as Roman Catholic. If your next couple of weeks are busy and you suggest meeting in two weeks’ time, a Ukrainian may misunderstand you and decide that you do not feel like meeting at all. Ukrainians have a very different sense of humor than Westerners and jokes are not generally understood between cultures. Currently, I am an intern at an international travel company operating in Ukraine. This is understood and generally acceptable. Hetmans were military and political leaders whose role was to defend Ukrainian lands from various intruders in the XV - XVIII centuries. My knowledge of the Ukrainian mentality and the skills of gripping any subject quickly, which I acquired at the university, have proven very helpful in my current job. Taras Shevchenko is Ukraine’s greatest poet, artist and thinker of 19th century who first openly demanded Ukraine’s independence from Russia and for which he was sent away to serve as soldier. In Ukraine, smiling at strangers is not considered polite – in fact, smiling at a stranger will most likely make them uncomfortable, and possibly cause them to wonder what’s wrong with you. Other ethnic groups include Crimean Tatars, Moldovians, Jews, Polish, Romanians, Hungarians and other Baltic and eastern Europeans. 1. Visiting local museums and historical sites is the best way to learn about Ukrainian culture, however, it should be noted that many of the sites do not provide English tours. Note that most Ukrainians do not socialize in the more expensive establishments geared to foreign patrons. There are also some features of conduct typical of the business environment. Generally mid-December through mid to late January are times of celebration and many offices stay closed for much of the time. The “Yak ty?” (How are you) greeting is irrelevant in Ukraine. Low Context. Ukraine was not a part of Russia, but a part of the Soviet Union which was led by Russia. When we speak we only communicate about 7% of our message. In Ukraine, when a woman smiles at a man, it means she’s interested in him sexually. However, whether you approach them directly, or through a supervisor or with the individual in question, it very much depends on your own relationship with the individual and your comfort level with them, much like it would in the “west”. Between the first and second world wars, about 70 thousand Ukrainian immigrants arrived and settled mainly in cities like Winnipeg, Montreal and. Though an appreciation of teamwork is slowly making its way in the Ukrainian society and workplace. There are various superstitions which, as they say, they do not believe in but try not to break all the same. Certainly within international donor-funded programs and multi-national firms you will see a style of management that follows traditional Western models, which has led to a more democratic work environment where a boss consults his/her subordinates and decisions are made after being discussed with all affected employees. But it is much warmer in the houses. As such, Kyiv is becoming one of the most beautiful European cities. Uman: also in the centre of Ukraine Uman is a charming “garden city” with the Sophisca garden. Thus Ukrainian functions as the language for all written communication while Russian is used for communication among students and teachers in formal and informal contexts. A personal relationship or friendship is a good reason to expect and ask for a favour. Men tend to shake hands or occasionally, after long absences, hug. The New Year is celebrated at the same time (though Ukrainians also celebrate the old New Year – Malanka- on the 13-14 of Jan). She can insist she’s not interested, but if she’s smiling, it indicates she is. Cross-Cultural Communication in Ukraine Tetyana Lepeyko, Tetyana Blyznyuk Kharkiv National University of Economics - Management and Business Department, Kharkiv, UKRAINE ABSTRACT Many international companies are actively opening their offices and branches in the territory of Ukraine./Very often the heads of these missions are foreign managers. Often, translation and tourism students can be hired to do private tours and provide translation. Most urban centres will offer classical performances including opera, ballet, drama theaters and concert halls and these performances regularly sell out. In Ukraine, a friend is someone you trust almost as much as you trust yourself. First, it is cheaper than in Moscow. High Context. School and university students are taught in Ukrainian and this language is spoken at government institutions and at official events. People- watching in town squares and local restaurants is also beneficial. Ukraine's telecommunication development plan emphasizes further improving domestic trunk lines, international connections, and the mobile cellular system. 8. I have the necessary knowledge for this, and cooperation between our two countries is on the rise. Before talking about Argentinian business communication style it is important to say that although Spanish is the language of Argentina, many Argentines speak good English, having been educated internationally. It should also be noted that Ukraine, in every way, is a country transitioning from a closed to open society and its values and norms are changing along with it. So, it is better to use the traditional “Dobryden” (Good day), “Pryvit” (Hello), etc. Wu Li, Manager (China-Ukraine) Ukrainians use physical gestures and are generally more animated while speaking or making a presentation. As for Ukrainian, it is a friendly and understandable language. Nonverbal Communication  Nonverbal Communication In Business Laura Ewert Business Communications Dr. Donna Gutschmidt Author’s Note: This research paper is to be handed into Dr. Donna Gutschmidt on Monday October 20, 2014 for BUSN 334: Business CommunicationsIn this paper I am going to discuss how to demonstrate nonverbal communication in the business world. It combinesbeauty, antiquity, and the rapid rhythm of life typical of other big cities! A topic you should avoid bringing up is that of national identity, because Ukraine is a multinational country and you never know who you are talking to: a Ukrainian, Russian, Jew, Crimean Tatar or a representative of another nationality. Meet Ukrainian ladies free and go on the communication in our hot video chat. When the system collapsed and the market economy began to take shape, it turned out that there were no qualified specialists, because the educational establishments did not prepare experts who were needed by the market. And events are generally not planned ahead of time. Built in the 19th century, the garden is a 168 hector wonder. The following are examples of what local proverbs say about friendship: “A person without friends is like a tree without roots”, “Water given by a friend is sweeter than honey given by an enemy” or “The friend I have found is so good I could go to the Underworld with him”. Maybe to North Americans, eastern European customs look the same. Even according to sociological studies, Ukrainian women do that for themselves and not for men. Ukrainians tend to be more physical when communicating with each other or with foreigners. 7. Having said all of this, when dealing with western business, Ukrainians are more open to young and female managers but they tend to be more comfortable with mature men. It’s cool. While alcohol does play a role in Ukrainian culture, it is no more than in Italy or France where alcohol is consumed by individuals in a social setting by those “younger than the legal drinking age” as it is a large part of their culture. It is common for Ukrainian office workers to celebrate all holidays and birthdays by arranging a buffet or a more “substantial meal”. They are also quite willing to show you around if you ask. Olga Nemirovskaya, future lawyer (Russia-Ukraine) There are some Muslims (i.e. A pat on shoulder, a hug, a kiss on a cheek are the acceptable norms of communication among friends or close acquaintances. To effectively run a large business in Ukraine, you will have to adapt to the existing communication style to some degree, even if you feel like you are "compromising your principles." So, you are lucky if you have Ukrainian acquaintances. They appreciate the opportunity to share information about their culture, so asking about monuments (there are quite a few in each city) and other places of importance to their heritage is genially welcome. Women pay a lot of attention to their physical appearance, and appreciate being complimented. post Second World War immigration about 30 thousand Ukrainians came to Canada. The middle class is still not very significant in numbers. Most Ukrainians are Eastern Orthodox, which is divided into Russian Orthodox, Ukrainian Orthodox and Autocephalous churches. Other heroes include famous poets like Ivan Franko, as well as Lesia Ukraiinka. Ukrainian language should receive the status of an international communication language. Argentinian Business Communication Style . Historically, the two counties have enjoyed positive relationships. If it is a problem, an interpreter who knows your native language will be invited to every meeting. For a meeting, Ukrainians will often ask to receive as much advance information as possible about the participants, the objective of the meeting, issues to be raised and anticipated results. Taras Shevchenko has been a symbol of Ukrainian independence for generations of Ukrainians in Ukraine and abroad. Indirect and implicit messages. It does not mean at all that something bad has happened. They are accustomed to making their own choices of life tasks, priorities and the sphere in which they self-actualize. Depending on the individual’s comfort in working with westerners, filing a concern about a senior may simply not be addressed as there is still a mentality of “the supervisor is always right”. Ukrainian people value the approach that most Canadians take when they go to Ukraine, that is, to share their experiences and expertise, and not to be directive, telling Ukrainians what to do. Polycrhonic. Ukrainian staff would normally expect the leader to "set the tone" of the organization/project and establish the rules. Such shared meals allow future partners to better learn each other and discuss issues that were not covered during the negotiation. In fact, Canada was the first Western country to officially recognize the independence of Ukraine. While they do have their own cultural norms and rules, they also understand that Westerners also have theirs, which often differ (like smiling when you meet someone, and oversharing) and are becoming more accepting of these norms and adapting in professional settings when dealing with westerners. Ukrainian clothing is a unique style garments and accessories of high European quality designed and manufactured in Ukraine. The rest of the message is in our non-verbal communications. Selected works translated into English of modern Ukrainian writers like S. Pavlychko, O.Zabuzhko, Y. Andrukhovych and others could be found in Canadian bookstores. It is accepted to be late to a meeting within 15 minutes of the designated time. Women managers are still rare in most fields and older professionalsare less comfortable with female managers than their younger counterparts. Public displays of affection, anger or other emotions are more common and are generally acceptable if they do not involve rude gestures or/and using physical force against another person. Most Ukrainians are well aware of the historical and cultural assets their city and country has to offer. Current pop culture Idols include Okean Elzy and Jamala. Generally, Ukrainians are sincere about all aspects of communication. In the office, Ukrainians are friendly and cordial often celebrating personal milestones such as marriage anniversary, child’s birthday etc. The practice isn’t “openly accepted” or condoned, but it is not condemned either and is subtly implied. It was referred by that name under the Soviet Union and may be considered offensive to use it. Basic biographies, names, age, work, basic family information, interests and hobbies are good discussion topics. 2. So, you should not be surprised if in Ukraine you see women who, by the age of 35, have had a baby or two, obtained an education or even more than one education. For regular dating sites like Match.com or eHarmony it is customary to have totally free communication once you join as a premium member for a period of time. Though racial and religious tensions are more visible than in Canada, recent polls have shown that Ukrainians are actually one of the least racist people in Europe. Other motives like job satisfaction, good working conditions are relatively important but not necessarily crucial. The only recommendation I have for my countrymen who are going to come to Ukraine to study is that you must learn, first and foremost, that the front passenger seat in a car here is on the right side. Besides, an important negotiation usually ends with dinner at a restaurant, which is arranged by the host party. Many senior business and political officials in Ukraine are affiliated with an Oligarch or large conglomerate of companies that are promoting a specific political or economic agenda. While more intimate displays of affection such as kissing, or, depending on the age group, walking with arms wrapped around one another are not often seen, hand-holding is not uncommon, in all age groups, but most evident in younger generations. The amount of Russian spoken in the country varies widely from region to region, however, Ukrainian has become more and more “popular” since the country was invaded by Russia. You might hear it in a business setting, but only use the diminutive form of a name if you’re invited to. This year I have graduated from a higher educational institution in Kyiv and obtained a diploma. A handshake and exchange of business cards are generally part of the introduction, though Ukrainian women rarely shake hands with each other. By the way, they can invite you to their birthday party on its eve or on the actual day of the party. So, what language is spoken in Ukraine? On the … Now I work as a consulting engineer at an international company. So, if you call your Ukrainian acquaintance and suggest meeting, you should be ready that he/she will invite you tonight or tomorrow at the latest. Women as managers are not unheard of, but are still atypical. Generally, Ukrainians are sincere about all aspects of communication. Historical: Taras Shevchenko (Writer), Ivan Franko (writer), Lesia Ukrainka (writer), Stepan Bandera (Political/War hero, Western Ukraine), Prince Vladamir (Christened the Kyivian Rus). ), it means they are ready to receive a little more than a one-syllable answer, and not out of curiosity, but rather because they are ready to offer you support. In Ukraine and Russia, politeness is essential. Vishal Ratnakar, theoretical physicist (India-Ukraine) High ranking positions in Government as well as White Collar professions are generally held by the wealthy, including Ukrainian Oligarchs, who, much like in other post-soviet states, have no interest in sharing their control of key sectors in Ukraine. Television: There is very little English language Television in Ukraine, and what exists is generally western TV shows that have been dubbed into Ukrainian or Russian. Kamianets-Podilsky: a mid-sized city in the centre of Ukraine is home to a fully intact medieval fortress and castle. Furthermore, they often make decisions without consulting with subordinates. If someone does not have an academic or professional title, use the honorific \"Pan\" for a man and \"Pani\" for a woman with the surname. High use of non-verbal communication. Ukrainian and Russian are the two national languages. It can be juice, wine, a cake or candies. While making your own clothes is more of a hobby in almost every part of the world, for Ukrainian women it was probably the only chance to dress well. Expect a short talk at the beginning of a meeting with your Ukrainian partners to … 6. While special privileges are not “expected” as such, they do exist, especially in more esteemed professions like Medicine, Dentistry and the Public Service. We must warn you that Ukrainians do not preplan their visits or parties either, unless it is a holiday or an important event in their lives. Citation styles guide: Choosing a style and citing correctly. Country Insights - Intercultural Issues are intended to provide snapshots of the overall social and cultural norms as well as the workplace environment that a Canadian might face working in a specific country. And people of status will often promote family and friends to other positions of status regardless of ability. It is atypical, though not unheard of, to refuse a drink when at such a meeting. Ukraine is a largely Christian country comprised of Orthodox, Greek and Roman Catholics, and Protestant Christians (94%), with a small percentage of citizens practicing the Jewish and Muslim faiths (4%). Here men can still extend such traditional courtesies as making a compliment, holding the door open for a lady or giving her a hand when she is getting out of a car. Ethnic Crimean Tatars have traditionally been the majority on the Crimean Peninsula and are also recognized and Identify as Ukrainian Tatars. Ukrainian as the sole means of teaching, including Ukrainian textbooks, a number of schools have adopted unofficially a dual-language approach. But there are good things about it too: if you want a party today, why postpone it? It is best to try to clarify things as soon as possible and privately. The ultimate decision-making authority typically rests with the organization’s leader. Sometimes you can see the following situation: one individual is speaking Ukrainian, the other, Russian, and they may not even notice it. Some of them are inspired by traditions, while others are a result of fanciful historical development. In fact, loud talking and smiling to strangers usually indicates that a person is a foreigner. Eye contact is less important and it is considered rude to keep staring at someone. Other ethnicities in Ukraine include but are not limited to Polish, Jewish, Romanian and Hungarian. However, they probably won’t take offense if you cannot change your evening plans. The diversity of Ukrainian cultural life will satisfy the diverse tastes of guests of the country. Men tend to be more direct in their communication than women and expect that of other men. Generally, there are not many friends (only one or several), while there can be very many acquaintances with whom you maintain informal relationships. The one who comes over usually brings some food or drink. When hearing this question, a Ukrainian may decide that you really care and the level of response you get will depend on how well you know each other and how much time you have available. Although during the “official” part of the meeting or during working hours in the office Ukrainians are more self-contained than would be common in many countries, they try to establish emotional bonds with their business partners and coworkers after hours by having a meal at a restaurant or by visiting cultural or sporting events together. So, if you are planning to learn a language in Ukraine, you can learn both Ukrainian and Russian, because they are very similar. Second, Ukrainians take good care that their guests always feel full, as if they have just had a meal. It’s most famous buildings as well as the whole downtown core has been renovated and modernized. It is not hard to understand: back in the Soviet days, it was practically impossible to even buy elegant shoes in a store, and clothes were made by using featureless templates and were usually gray or black. Visible minorities comprise of a minimal percent of the population and report facing varying levels of discrimination in the workplace, depending on the profession. Attitudes towards females in positions of management or above in the more senior of staff can be compared to those of North America in the late 70’s and early 80’s. Trying to solve an interpersonal conflict in public will likely only worsen the conflict. Ukrainians tend to be rather sensitive about the evaluations of their professional performance and may take criticism as a personal offense. There is territorial differentiation: in the east and south of the country, the majority of the population speak Russian in everyday life, while in the west and north, Ukrainian is used in all spheres. Quite a bit of time is spent on communication with friends and acquaintances. It is less likely to be so in a social setting. Ukraine - Ukraine - Cultural life: Ukraine possesses a wealth of cultural talent and a considerable cultural legacy. I would like to say to my countrymen who are contemplating study in Ukraine that I study here in Russian and communicate in Russian as well. The situation is different with visitors who wish to learn Ukrainian. However, they are quite specific to each nationality and region. Compensation is the major reward in Ukraine, like much of Eastern Europe. Books to read: Ukraine: A History by Orest Subtelny; The Master and Margaritte or anything by Mihail Bulgokov; or some books by modern Ukrainian authors like S. Pavlychko, Y. Andrukhovych, O. Zabuzhko. Ukrainian names also have a “diminutive” form. Do not make hasty conclusions but consider the content of the conversation instead. 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